Privacy Policy

1. General Information

Tixenta is a support and workflow tracking platform developed to securely manage customer support processes, ticket operations, and user transactions.

This Privacy Policy explains what information is processed when you use Tixenta, for what purposes this information is used, and the basic principles adopted to protect user privacy.

2. Information Collected

The following information may be processed during the use of Tixenta:

• Account information,
• Identity and contact information,
• User role and authorization information,
• Ticket and support request content,
• Messages, replies, and attachment information,
• Transaction history,
• Notification records,
• IP address, device, browser, and session information,
• Security and system logs,
• Language preference and essential/functional cookie information,
• Public page visit and performance data collected through Google Analytics 4, where consent is provided.

3. Purposes of Use

Collected information is used for the following purposes:

• Enabling secure login to the platform,
• Managing user accounts and authorizations,
• Routing support requests to the relevant person or department,
• Tracking and resolving ticket processes,
• Sending system notifications to users,
• Ensuring security and preventing misuse,
• Analyzing system errors and ensuring service continuity,
• Improving user experience,
• Measuring the performance of public pages,
• Fulfilling legal obligations.

4. Analytics, Advertising, and Marketing Tracking

Tixenta does not use advertising, marketing, retargeting, or behavioral advertising cookies.

Google Analytics 4 is used only on public pages and only to measure visitor traffic, page views, page performance, and general usage trends.

Google Analytics 4 is not used on the staff panel, customer panel, or any application screens that require login.

If you do not consent to analytics cookies, Google Analytics 4 cookies will not be activated. This does not affect your ability to use the basic functions of Tixenta.

5. Google Search Console

Tixenta uses Google Search Console to monitor the visibility, indexing status, and search performance of public pages on Google Search.

Google Search Console is not used to track user behavior within staff or customer panels and does not place an additional tracking cookie on visitors’ devices through Tixenta.

6. Sharing of Information

User information is not sold, rented, or shared with third parties for marketing purposes.

Information may only be shared in the following cases:

• Receiving technical support from infrastructure providers for service delivery,
• Requests from authorized public institutions or legally authorized authorities,
• Ensuring platform security,
• Fulfilling legal obligations,
• Exercising or protecting rights in case of potential disputes.

7. Integrations

Tixenta may work with email, notification, messaging, file storage, or similar systems in order to manage customer support processes.

These integrations are used only with the data necessary for the relevant service.

8. Security

Tixenta applies reasonable technical and administrative security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

In this context, methods such as session security, authorization, access control, security logs, and CSRF protection may be used.

9. User Responsibility

Users are responsible for the tickets, messages, attachments, and information they create or upload on Tixenta.

Users are advised not to include unnecessary personal data, special categories of personal data, third-party information, passwords, payment information, or confidential information in support requests.

10. Retention and Deletion

Information is retained for as long as necessary for service delivery, security, fulfillment of legal obligations, and resolution of potential disputes.

When the required retention periods expire, the information is deleted, destroyed, or anonymized.

11. Children’s Privacy

Tixenta is not a platform directly intended for children. Personal data belonging to children should not be shared through the platform.

12. Policy Changes

This Privacy Policy may be updated according to changes in services, technical infrastructure, or legislation.

The most up-to-date version of this policy is always published on this page.

13. Contact

For questions regarding this Privacy Policy, you may contact us through the following channels:

Email: [Email]
Address: [Address]